Contact Offshore Hosting

How to reach us

Use the right channel for your enquiry — it gets you an answer faster. All contact details below are placeholders until confirmed by the owner. Do not treat any address or number on this page as live until the placeholders are replaced.

Channel	Contact	Use for
Sales	[TO BE CONFIRMED]	New orders, plan advice, quotes, upgrades
Technical support	[TO BE CONFIRMED]	Hosting problems, server issues, migrations
Abuse reports	[TO BE CONFIRMED]	Spam, phishing, copyright, illegal content
Billing	[TO BE CONFIRMED]	Invoices, renewals, payment questions
Postal address	[TO BE CONFIRMED]	Formal correspondence
Phone / WhatsApp	[TO BE CONFIRMED]	Sales and urgent support, if offered

Sales

Contact sales when you are choosing a plan, need a quote, want to upgrade, or have a project that does not fit a standard plan — for example a large store, a custom application or a multi-server setup.

What helps us answer quickly: what you are hosting, how many sites, expected traffic, any software you need, and your preferred region (if any). Sales hours and response times are [TO BE CONFIRMED].

Technical support

Contact support when something about your hosting is not working: the site is down, email is failing, the control panel is unreachable, or a migration has stalled.

Include your domain name, the plan you are on, what you were doing when the problem appeared, and any error message in full. Support hours, response targets and the support portal address are [TO BE CONFIRMED].

Support covers the hosting service — server, panel, network and software we installed. Your website’s own code, theme, plugins and content remain your responsibility unless your plan explicitly includes application support. See the management boundaries on your plan page.

Abuse reports

Abuse reports go to a separate channel so they are handled by the right team and within the right process. Use the abuse channel for spam, phishing, malware distribution, copyright infringement and other illegal or abusive activity hosted on our network.

A useful abuse report includes the offending URL or IP address, what the problem is, evidence such as headers or screenshots, and your contact details. We review reports under our acceptable-use policy and applicable law. The policy document and handling timeframes are [TO BE CONFIRMED].

Offshore hosting does not mean immunity from law. Abuse obligations and lawful requests still apply, and jurisdiction is [TO BE CONFIRMED].

Billing

Billing handles invoices, renewals, payment methods and refunds. Billing questions should not go to technical support — they are answered faster by the billing channel. Payment methods accepted, invoice timing and any refund policy are [TO BE CONFIRMED].

Contact form (staging)

The contact form on this page is a staging preview. It is not connected to a mailbox or ticketing system yet, so submissions made now will not reach us. The working form will be enabled once the destination mailbox and ticket routing are confirmed.

Until then, use the channel contacts listed above once they are confirmed — or check back here. Form fields will be: name, email address, enquiry type (sales / support / abuse / billing), domain (if any), and your message. No payment details should ever be sent through the contact form.

What happens after you contact us

1. Your message is routed to the team for that channel.
2. You receive an acknowledgement with a reference number — once the ticketing system is live.
3. The team replies within the response target for that channel. Response targets are [TO BE CONFIRMED].
4. If the issue needs your action, we will say exactly what is needed.

Frequently asked questions

Which channel should I use for a plan question?
Sales. Support handles problems with an existing service, not pre-sales advice.

I think a site hosted by you is abusive. Where do I report it?
Use the abuse channel listed above, with the URL, evidence and your contact details.

Can I get help by phone?
Phone and WhatsApp availability are [TO BE CONFIRMED]. If offered, the number will be listed at the top of this page.

How fast will I get a reply?
Response targets per channel are [TO BE CONFIRMED]. Urgent service outages are prioritised over general enquiries.

Do you offer support in languages other than English?
[TO BE CONFIRMED]. This site’s content is written in English.

I sent a message through the form and heard nothing. What now?
The form is currently staging and not connected — see the note above. Use the confirmed channel contacts once published, and include your domain and a reference if you have one.

Related pages

• Hosting — compare every service before you enquire.
• Pricing — plan prices once confirmed.
• About — who we are and how we work.

Get in touch

Choose the channel that matches your enquiry above. Sales enquiries with a clear description of the project get the fastest useful answer.